FREQUENTLY ASKED QUESTIONS
Whether you're placing an order, looking for technical information or need advice on our products and services, you'll find answers to some of our most frequently asked questions below. If you can't find what you're looking for, please don't hesitate to get in touch with our team.
ORDERS & DELIVERY
Orders placed online before 12:00pm (Monday to Friday) are normally dispatched the same working day, subject to stock availability. Orders placed after 12:00pm are usually dispatched the next working day.
All UK orders are shipped using DHL Express or Royal Mail First Class, and tracking details are emailed once your order has been dispatched.
Yes. We stock an increasing range of commercial diving equipment, breathing air compressors, spare parts and accessories. If an item isn't currently in stock or listed on our website, we'll be happy to source it for you.
If your order hasn't yet been dispatched, we'll do our best to amend or cancel it. If an item is out of stock, please contact us and we'll advise on availability and expected lead times.
Yes. We supply customers throughout the UK and worldwide. Please note that international customers are responsible for any customs duties, import taxes or local charges.
PRODUCTS
Yes. Melnic Marine is an Official Kirby Morgan Reseller, supplying genuine Kirby Morgan helmets, masks, spare parts and accessories. If you can't find the product you're looking for, simply contact us and we'll be happy to source it.
Yes. Every product we supply is sourced directly from manufacturers or authorised distributors, ensuring genuine equipment backed by full manufacturer support.
All prices displayed on our website are exclusive of VAT. VAT is calculated and added during checkout where applicable.
PAYMENTS & RETURNS
You can pay securely online using Stripe, or if you prefer to pay by bank transfer, simply contact us for a Proforma Invoice.
Yes. Unused items may be returned in accordance with our Returns Policy. If your order arrives damaged or there is an issue with your delivery, please contact us as soon as possible and we'll work quickly to resolve it.
COMPRESSORS & ENGINEERING
Yes. We work with a trusted network of experienced engineers who can provide compressor servicing, installation, commissioning and repairs across the UK. Installation and engineering services are quoted separately.
Yes. Through our network of specialist engineers, we can arrange breathing air quality testing at your site.
Absolutely. Whether you're purchasing a breathing air compressor, upgrading existing equipment or specifying a complete commercial diving system, we're happy to recommend the most suitable solution for your application.
Yes. We work with a trusted network of specialist manufacturers to design and supply bespoke diving systems and engineered solutions tailored to your requirements.
GENERAL
Our office is open during the following hours:
- Monday – Thursday: 8:30am – 5:00pm
- Friday: 8:00am – 1:00pm
If you contact us outside of these hours, we'll respond as soon as possible on the next working day.
Absolutely. If you would prefer a quotation, please email sales@melnicmarine.com or visit our Request a Quote page and we'll be happy to help.
If you can't find the answer you're looking for, we'd be happy to help.
Contact us by phone, email or via the form below and a member of the Melnic Marine team will be pleased to assist.